I've lost my returns label, where can I find a new one?

Customers in the UK can print off the free returns label and use it for returns to Pai HQ. 

Please right-click on the image to save and print off. Alternatively, you can click to download the label at the bottom of this article.

For International returns, we do not currently have a free post solution. Instead, please ship your products back to us using the cheapest possible postal method*. Take a picture of your receipt and email this to our Customer Experience Team who will refund the amount to you directly via your original payment method or PayPal**.

For detail on where you should post your return to, click here. 

*Please note, we do not offer refunds for tracked or express shipping services.

**If we are refunding 100% of the total order, then postage refunds can only be made via PayPal. Please click here for more detail.