I've lost my returns label, where can I find a new one?

UK customers can print off the free returns label and use it to post their products to Pai HQ. 

Please right-click on the image to save and print off. Alternatively, you can click to download the label at the bottom of this article.

International customers, we do not currently have a free post solution. Instead, please ship your products back to us using the cheapest possible postal method*. Take a picture of your receipt and email this to our Customer Experience Team who will refund the amount to you directly via your original payment method or PayPal**.

For detail on where you should post your return to, click here. 

*Please note, we do not offer refunds for tracked or express shipping services.

**If we are refunding 100% of the total order, then postage refunds can only be made via PayPal. Please click here for more detail.