Where do I post my return to?

If you are in the UK, please use the free returns label included in your package. (Don't have this? That's okay! - just click here!)

For all other locations, we do not currently have a free post solution. Instead, please ship your products back to the relevant address using the cheapest possible postal method. Take a picture of your receipt and email this to our Customer Experience Team who will refund* you the full amount via your original payment method or PayPal.

If we are refunding 100% of the total order, then postage refunds can only be made via PayPal. Please let us know your email address for this account and we will issue the refund straight away. If you don't have a PayPal account and would prefer not to create one, we can issue you with a Pai credit note instead to use against your next order.

For Europe, post to:

• Pai Returns UK
  18 Colville Road
  London
  W3 8BL
  United Kingdom

For the USA, post to:

• Pai Returns USA
  518 Gregory Avenue, Suite A317
  Weehawken
  New Jersey 07086
  USA

For Canada, post to:

• Pai Returns Canada
  360 Ridelle Ave
  Apt 1203
  Toronto, Ontario
  M6B1K1
  Canada

For Australia, post to:

• Pai Returns Australia
  Apartment 44
  60-70 William Street
  Woolloomooloo
  Sydney
  NSW 2011

For anywhere else, please email our Customer Experience Team.

*Please note, we do not offer refunds for tracked or express shipping services. For more information, refer to our returns policy.