Where do I post my return to?

If you are in the UK, please use the free returns label included in your package. (Don't have this? That's okay! - just click here!)

For Europe, post to:

• Pai Returns UK
  18 Colville Road
  London
  W3 8BL
  United Kingdom

For the USA, post to:

• Pai Returns USA
  518 Gregory Avenue, Suite A317
  Weehawken
  New Jersey 07086
  USA

For Canada, post to:

• Pai Returns Canada
  360 Ridelle Ave
  Apt 1203
  Toronto, Ontario
  M6B1K1
  Canada

For Australia, post to:

• Pai Returns Australia
  Apartment 44
  60-70 William Street
  Woolloomooloo
  Sydney
  NSW 2011

As we do not currently have a free post solution for locations outside the UK, please ship your products back to the relevant address using the cheapest possible postal method. Take a picture of your receipt and email this to our Customer Experience Team who will refund* you the full amount via your original payment method or PayPal.

If we are refunding 100% of the total order, then postage refunds can only be made via PayPal. You can find out more here.

*Please note, we do not offer refunds for tracked or express shipping services. For more information, refer to our returns policy.