Where is my order?

All orders ship from our Head Office in London, UK (where we also make all of our products!). Once you have placed your order, it generally takes us a maximum of 48 hours* to ship it out to you. The delivery time from there will then vary based on your country and the method of shipping. To find out the estimated timeframe for your order, please visit the correct website for your region (links below):

• Delivery to UK
• Delivery to France
• Delivery to Rest of Europe
• Delivery to Canada
• Delivery to Asia and Australia
• Delivery to USA and Rest of World

If your order was shipped via tracked post such as DHL, FedEx or Royal Mail International and it hasn't arrived in the estimated timeframe or your tracking has not been updated in a while, please contact the delivery courier directly quoting your tracking number; this can be found in your dispatch email. If that's not successful, please let our Customer Experience team know and we will do our best to help.

If for any reason your order has not arrived in its usual timeframe via standard post, please email our Customer Experience team and we will look into this for you.

You can also get hold of our Customer Experience Team via Live Chat on our website or by giving us a call. You can find the correct phone number for your region here.

*During busy periods this can take a little longer than usual but we do our best to make sure there isn't too much of a delay in dispatching your order.