We recently updated our website and moved all of our customer profiles from one system to another. In a small number of cases, we were not able to import passwords with accounts as they had been securely locked.
In these instances, we'll need you to create a new password for your account. To do this, just click "Forgot Password?" and we'll send a reset link to your email address.
Already tried resetting and it still isn't working?
If the password reset isn't working, unfortunately we will have to ask you to create a new account with either an alternate email address or you could opt to use a social login via Facebook, Gmail or Twitter instead of a username and password.
If you set up a new account using Facebook or Gmail under the same email address as your original account, your new account should automatically connect with your old account and you'll be able to access your order history.
If not, you'll need to start from scratch. The Customer Experience have access to all account history (old and new) so if you want to check anything - just send us an email on firstname.lastname@example.org and we will help you out.