We are happy to replace any products which have arrived damaged or faulty. Please contact our Customer Experience Team so we can further advise.
Articles in this section
- Help, I'm having trouble logging into my account!
- I've received a damaged/ faulty product, what should I do?
- Help! I've been sent the wrong product!
- I've entered the wrong delivery / billing address
- Do I need a Pai account to place an order?
- Can I add/remove products once my order has been placed?
- My card has been declined. What should I do?
- What does 'unfulfilled' mean?
- How do I update my personal details on my account?