I have received different products than those I ordered - what should I do? Katya 12 December 2016 15:56 Updated Follow Oh no, we're so sorry you've received the wrong products! Please get in touch with our Customer Experience Team who will be able to assist you further and arrange for the correct products to be sent out to you asap. Related articles My order has arrived damaged or faulty - what should I do? Which products can I use if I have a nut allergy? Why have I been charged twice? How do I cancel my order? Comments 0 comments Please sign in to leave a comment.