Do I have to be a Pai customer to refer someone?
Nope. If you think you know someone who might make use of the voucher, please go ahead! We’ll still send you your own voucher to use if you decide to try us out!
Can I refer a friend who is already a Pai customer?
Unfortunately not. Your friend must be a new Pai customer and can’t have placed an order already.
If I have a “friend” who is thinking about referring him/herself, would Pai take a dim view of that?
We would. Tell your “friend” we won’t be upset, but we would be disappointed that he/she is spoiling the fun for themselves and everyone else. We have fraud controls which block self referrals, cancel vouchers and send out bad karma.
What happens when I refer a friend?
We will send your friend a voucher worth £12 off their first order with a minimum order value of £24 (so £12 after applying the discount). Once they place their order, we will send you a £12 voucher (minimum £24 value also) to use on a future order.
Why is there a minimum order value?
The program is designed to give discounts on our full-size retail products. If we didn’t have a minimum, it would be possible to buy some products for free with the voucher. Unfortunately we can’t give our products away as that would severely disrupt the global economy.
If you look carefully, you’ll see that you can use the voucher with our Rosehip Oil and other retail products, but not on our travel sets, gift sets, trial packs or accessories (unless you buy lots of them!)
Is there a limit to the number of people I can refer?
You can refer up to 10 people, and you’ll receive a voucher each time one of them makes their first purchase using their voucher. If you play in a large orchestra or are super popular and know lots of people who all want to try Pai, just drop us a line and we can help.
How do I use the voucher?
Good question. You put the voucher code you received via email in the voucher code box at checkout via copy and paste (if it isn’t already in there due to our technical wizardry).
Can I use more than one voucher on an order?
Unfortunately not, you can only use one voucher per order. You cannot aggregate vouchers or combine them with our other promotions.
Do my vouchers expire? If so, why?
There is no expiry date on vouchers issued after 3rd October. Any vouchers that were issued before 3rd October have now expired. We changed the program on 4th October to make it both more generous and sustainable but if you have an expired voucher that you didn’t get to use in time, contact us and we’ll upgrade it.
Does Pai reserve the right to cancel or amend orders for good reason?
We do. For more information, please read our full Terms & Conditions.