Once you have made sure that you've entered the code in the correct place, we suggest that you check the following:
- Have you entered the correct code? Make sure you have typed it in exactly as it was given to you.
- Have you used the code before? Some codes are limited to one use per customer so if you have already used the same code once before then it might not work again.
- Does your order meet the Terms & Conditions of the promotion? Minimum spend requirement, product exclusions and expiry date can be found listed on our website, newsletter and social media.
If you are still having problems, please email our Customer Experience Team and let us know which products you would like to purchase and the promotion code you are trying to use so that we can look into this further for you.
You can also get hold of our Customer Experience Team via Live Chat on our website or by giving us a call. Please click here to find the correct phone number for your region.