In light of the COVID-19 pandemic and to help with social distancing, most delivery services have temporarily suspended signature requirements.
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For all customers (including those who are self-isolating) where we need to deliver any parcel that won’t fit through their letterbox, we will place their item at their door. Having knocked on the door, we will then step aside to a safe distance while they retrieve their item. This will ensure the item is delivered securely rather than being left outside.
If they are unable to come to the door at all, we will issue a ‘Something for You’ card, advising them to stay home and book a free redelivery of their item. Only in essential circumstances should a parcel be collected from the Customer Service Point at their local delivery office. In this situation, and to keep their mail as secure as possible, they will need to bring along the card we left and a form of ID in the name of the person the item is addressed to.
To help promote the safety of our employees and customers, FedEx signature guidelines are being temporarily adjusted for all shipments within the United States, with the exception of adult signature required (ASR) shipments. In efforts to minimize physical interactions, customers may be asked to verify recipient name in lieu of a physical signature.