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Katya

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Latest activity by Katya
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    Katya created an article,

    Will Petit Pai be coming back?

    Petit Pai is our range for children and babies. Unfortunately it will be out of stock until further notice due to a discontinued ingredient. We are working hard to source an alternative ingredient ...

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    Katya created an article,

    How does your airless packaging work?

    Our products do not contain any artificial preservatives so we rely on our packaging to help protect the delicate ingredients. Airless packaging prevents oxygen from entering to preserve the produc...

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    Katya created an article,

    Are your products fragrance free?

    We don't use artificial fragrance in any of our products but some products contain Essential Oils for a subtle aroma. Although the level of Essential Oils we use is minimal to ensure suitability fo...

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    Katya created an article,

    Why have your cleansers changed in size and price?

    We do our best to minimise the cost impact on our customers, but very occasionally this may result in an increase to RRP to allow us to maintain the quality of each and every Pai product. We don’t ...

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    Katya created an article,

    What's the difference between Feather Canyon and System D?

    Both our Feather Canyon Eye Cream and System D Eye Serum are suitable for sensitive skin but it will depend on your main skin concern to determine which product is the right one for you. We've list...

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    Katya created an article,

    Recycling drop-off locations

    If you live near one of our partner retailers who run a recycling scheme, you are free to drop off your Pai empties.    STORE  REGION  IN-STORE / ONLINE  Pai  UK  Online  John Lewis  UK  In-...

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    Katya created an article,

    I can't find my favourite product!

    Don't worry, we've got your back! Things may look a little different around here, but we've listed the old and new names to help you to navigate through and find your favourite products:  FORMER...

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    Katya created an article,

    My order has been sent via Royal Mail, can it be tracked?

    If your order has been sent via Royal Mail First Class (UK standard shipping), you will be sent a tracking number but the tracking information is very limited. It will only be updated once an attem...

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    Katya created an article,

    Why Can't I Find Your Hello Sunshine SPF?

    Don't worry, our SPF hasn't gone anywhere! It's had a name change and is now known as our British Summer Time SPF. The formula has stayed the same - We still use non-nano Zinc Oxide to protect agai...

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    Katya created an article,

    Do you offer discount to NHS workers?

    We're offering a 25% discount to anyone who works in the NHS through Blue Light Card.  If you haven't signed up already, you can register really easily. Once you’ve signed up, search for Pai Skinca...