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Katya

  • Total activity 217
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Activity overview

Latest activity by Katya
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    Katya created an article,

    Where is my order?

    We've staggered our working hours to make social distancing possible so dispatch times are currently 2-5 working days. Our delivery services are experiencing delays too.  To help manage the volume ...

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    Katya created an article,

    When will your Age Confidence Cream be back in stock?

    Our Age Confidence Cream will be out of stock for the next few months due to some packaging changes we're making. If you would like to be notified as soon as it's available again, please add your ...

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    Katya created an article,

    How long are orders taking to reach Europe?

    Deliveries sent via postal service (Royal Mail/ Deutsch Post + your local mail provider) are taking much longer than usual. In some cases, orders are taking 2-4 weeks to arrive. We offer free shipp...

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    Katya created an article,

    How long are orders taking to reach Australia & Asia?

    Deliveries sent via Tracked Airmail are significantly delayed. Please check Royal Mail for the latest updates. For orders going to Australia, New Zealand, Hong Kong, Japan & Singapore, we offer fre...

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    Katya created an article,

    My order has been sent via Royal Mail, can it be tracked?

    If you are in the UK and your order has been sent with Royal Mail First Class, you will be sent a tracking number but the tracking information is very limited. It will only be updated once an attem...

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    Katya created an article,

    Why Can't I Find Your Hello Sunshine SPF?

    Don't worry, our SPF hasn't gone anywhere! It's had a name change and is now known as our British Summer Time SPF. The formula has stayed the same - We still use non-nano Zinc Oxide to protect agai...

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    Katya created an article,

    Am I eligible to receive a donation?

    We are no longer able to respond to individual donation requests for our Hand Sanitizer. We received so many requests that we're unable to fulfil them all within a decent timeframe. Instead, we are...

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    Katya created an article,

    Can I use my discount code on the Acton Spirit Hand Sanitizer?

    As our Acton Spirit Hand Sanitizer is a charitable product, it cannot be used with any discount codes.  Our commitment is to donate 50% of all the sanitizers we sell - the revenue funds the donatio...

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    Katya created an article,

    Do you offer discount to NHS workers?

    We're offering a 50% discount to anyone who works in the NHS through Blue Light Card.  If you haven't signed up already, you can register really easily. Once you’ve signed up, search for Pai Skinca...

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    Katya created an article,

    Will I need to sign for my order?

    To help with social distancing, most delivery services have temporarily suspended signature requirements. - - - - - - - - - ROYAL MAIL: For all customers (including those who are self-isolating) wh...