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Katya

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Activity overview

Latest activity by Katya
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    Katya created an article,

    Klarna - Everything you need to know

    Who is Klarna? Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 170,000 online stores. Ove...

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    Katya created an article,

    When will the Buriti Balm be back in stock?

    Our Buriti Balm will be out of stock until further notice. This is due to a discontinued ingredient that can no longer be sourced from our current supplier. We're working hard to find an alternativ...

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    Katya created an article,

    I've not received my 10% discount code for signing up to your newsletter. What should I do?

    Thanks so much for signing up to our newsletter! In addition to receiving exclusive offers and tips to help your skin, you'll also receive a 10% discount code to use on your first order.  Once you'...

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    Katya created an article,

    Do you offer skincare consultations?

    We offer 30 minute skincare consultations via phone or video call with one of our Sensitive Skin Experts. We'll talk through your skin in detail and guide you with tailored advice. From diet to lif...

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    Katya created an article,

    Does my order need to be signed for on delivery?

    Orders sent via DHL, FedEx and Royal Mail Special Delivery require a signature on delivery.  If your order has been sent via FedEx, we can request for no signature requirement but this is not guara...

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    Katya created an article,

    I've entered the wrong delivery / billing address. How can I fix this?

    SHIPPING ADDRESS Please contact our Customer Experience Team as soon as possible with your correct delivery address and we can get this updated for you*.  If your order has already been dispatched,...

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    Katya created an article,

    Can I make a change to the products I've ordered?

    If your order has not yet been dispatched and you no longer require one of the products you have ordered then we can remove this for you*. Please contact our Customer Experience Team as soon as pos...

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    Katya created an article,

    What does 'unfulfilled' mean?

    It simply means that we have not yet shipped your order.  As soon as we've sent your order, you'll receive an email confirmation and your Fulfillment Status will change to 'fulfilled'.  Just a head...

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    Katya created an article,

    Do you accept Amex?

    Yes, we now accept Amex across all websites. Please enter your card details as normal once you reach Payment Method at checkout. 

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    Katya created an article,

    My card has been declined. What should I do?

    Please double check that you have entered your details exactly as they appear on your card. If you are still experiencing problems, we advise that you contact your bank directly and they should be ...