Katya
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How can I recycle my products?
We've done everything we can to make our packaging as sustainable as possible. To name a few, our non-glass packaging is now a mix of Post Consumer Recycled (PCR) material and bioplastic from sugar...
Recycling drop-off locations
If you live near one of our partner retailers who run a recycling scheme, you are free to drop off your Pai empties. STORE REGION IN-STORE / ONLINE Pai UK Online - Create returns label...
Which shade of The Impossible Glow should I choose?
All three shades are suited to every skin tone. However, if you're not sure, we recommend the following guide to help you choose: Yellow undertone: Champagne Pink undertone: Rose Gold Yellow/golde...
Can I change the name or delivery address on my order?
As long as your order has not yet been processed then we can amend the name and/or delivery address. Please contact our Customer Experience Team and we will confirm whether this will be possible. U...
When are your Customer Experience Team available?
You can catch us during the following hours (London GMT) via email or live chat: Monday: 9am-9pmTuesday - Friday: 9am-5pmSaturday & Sunday: Closed These times may vary during public holidays, Easte...
I forgot to add my Cyber Week discount code to my order! What shall I do?
No problem, we're happy to refund the difference for you. Please message our Customer Experience Team with your order number and we can refund 20% of your order.
When will the Cyber Week discount end?
We're offering 20% off our entire site until midnight on Monday 29th November.
When are your live shows during Cyber Week?
Not sure how the make the most of our 20% discount? We've got you covered! We'll be hosting a number of live shows throughout Cyber Week to help you pick the right products for your skin and answer...
Can the Cyber Week discount be used with any other discount code?
No, our 20% Cyber Week discount cannot be combined with any other promotion or offer.
Which products are included in your Cyber Week sale?
Everything! Our 20% Cyber Week discount can be applied to all products across our entire site. TOP TIP - Head to our Online Exclusive Bundles where you can get up to 40% off!