Shopping for sensitive skin is hard; we know, we’ve been there! That's why we offer a full 90 days for you to try the products and if they don't work out you can send them back to us for an exchange or full refund. We'll even cover the cost of postage too!
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How much will it cost?
Returns are free!
For UK returns, please use the free returns label included with your order. If you no longer have this, click here to print out a new one.
If you are outside of the UK, we don't currently have a free returns label. Instead, you'll need to pay the initial cost of postage and we will reimburse you. Once you have posted the product, email a picture of your postage receipt to our Customer Experience Team and we'll refund this straight away.
If we are refunding your entire order, postage refunds can only be made via PayPal or credit note. Please click here for further information.
What are the terms and conditions?
We created this policy so you can shop for your skin with total confidence, and we know almost everyone will understand and respect it. If we spot someone exploiting our policy, we reserve the right to reject future orders.
If you are returning your entire order then we kindly ask that you also send back any free gifts that you've received. Please don't worry about returning the two free samples. We're happy for you to keep these, or pass them onto a friend if they're not suitable.
It is important that you keep hold of your postage receipt until your refund has been processed. We cannot be held responsible for missing returns.
Finally, this policy is in place for customers who purchase directly from Pai Skincare. If you bought your products from one of our stockists, please contact them first to arrange your return. If you have any problems returning your product to them and still have your proof of purchase, let us know and we’ll do what we can to help.
How do I arrange my return?
To arrange your return, please fill out our online returns form. Once you have completed this, details on how to send the products back to us will be emailed to you shortly after.
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Did you know? Our skin works on a cycle of around 28 days so we encourage you to give your new products a try for a full four weeks before deciding to return them to us.
If you'd like some advice before arranging your return, our Skincare Experts would love to help! You can book in a skin consultation over the phone, drop us an email or find us on Live Chat on our website.