My order hasn't arrived, what shall I do?

If you have not received your order in the expected timeframe, it's worth checking the following:

Have you checked your tracking number? This can be found on your shipping notification email*
Do we have your correct shipping address? You can check this on your email confirmation.
Have you checked with your neighbours or local mail depot? Some postal services/ couriers have been known to deliver elsewhere without leaving a calling card.

If this doesn't shed any light on where your order could be, please contact our Customer Experience Team and we will look into this for you.

*Standard mail sent via your local mail provider or Deutsch Post (Europe) are sent untracked and you will not receive a tracking number.

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