How do I cancel my order?

We're sorry that you wish to cancel your order!

Here at Pai Skincare, we aim to get all orders shipped out as quickly as possible so that our customers can get on with looking after their skin. This means there is a very short timeframe between placing and shipping your order with which we can arrange a cancellation, and sometimes it's not always possible.

That said, we will always do what we can to help and if you would like to cancel your order before it has been shipped, you'll just need to make sure that you let us know as quickly as possible by emailing our Customer Experience Team and mark it as 'urgent' in the subject line.

You can also get hold of our Customer Experience Team via Live Chat on our website or by calling us. You can find the correct phone number for your region here.

If you have already received an email to let you know that your order has been shipped, unfortunately, we won't be able to cancel the order. Instead, you can choose to refuse delivery upon arrival and we will process a refund once it has been automatically returned back to us, or alternatively, you can post the order back to us yourself. For detail on how to arrange this, please click here.