We welcome customers who have previously returned products to try us again. However, this policy is in place to give people with sensitive skin the confidence to try our products risk-free. If we feel this is being abused, we reserve the right to refuse the return.
If you have any concerns about trying our products for the second time or would like some skin advice, please email our Customer Experience Team directly. We're more than happy to help!
You can also get hold of our Customer Experience Team via Live Chat on our website or by calling us. You can find the correct phone number for your region here.
To read our returns policy in full, click here.