We are unable to refund more than the total value of your original order.
This means we will need to reimburse the cost of returns postage via a separate transaction on PayPal. Please make sure you include the email address for your PayPal account when you complete our online returns form.
If you don't have a PayPal account and would prefer not to set one up, we can issue a Pai credit note to use against your next order.
For customers in the UK & EU, we will send you a free returns label.