We will cover the cost of postage for you!
We include a Freepost label inside every UK order. Please use this to return your product(s) back to Pai HQ.
If you no longer have your free returns label, just click here to print out a new one.
We do not currently have a Freepost solution for International returns (although we are working on it!). Instead, please ship your products back to us using the cheapest possible postal method and we will refund this straight back to you. We just kindly ask that you avoid using express or expedited shipping, premium tracking or couriers as we do not offer a refund for these services.
Once you have posted your products back to us, please take a picture of your receipt and email this to our Customer Experience Team who will refund the amount to you directly via your original payment method or Paypal.
If we are refunding the entire order you are returning and you are outside the UK, please click here.