We're really sorry your order hasn't yet arrived with you!
If the number of days for expected delivery* has now passed and your order has still not reached you, we recommend that you check the following:
- Have you received your dispatch email?
- Do we have your correct shipping address? You can check this by logging into your account or viewing your order confirmation email.
- If the order was sent via tracked mail, have you checked your tracking number?
If this still doesn't help, please drop our Customer Experience Team an email and they will be able to look into this for you.
You can also get hold of our Customer Experience Team via Live Chat on our website or by giving us a call. You can find the correct phone number for your region here.
*Please click here to view our estimated delivery timeframes.