We've staggered our working hours to make social distancing possible so dispatch times are currently 2-5 working days. Our delivery services are experiencing delays too.
To help manage the volume of enquiries we're experiencing at the moment, please allow the following length of time once your order has been shipped before contacting our Customer Experience Team:
- Royal Mail 1st Class - 10 days
- Standard Air Mail (Europe, Australia & Asia, Rest of World) - 30 days
For orders sent with Royal Mail Special Delivery, DHL or FedEx, your tracking number will provide frequent updates. If the tracking is inconclusive, please contact us straight away.
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|Phone||USA: +1 855 322 7648 / Other Regions|