Customer Support
Returns & Refunds
- I've received a damaged/ faulty product, what should I do?
- I've lost my returns label, where can I find a new one?
- How do I arrange my return?
- I live in the Channel Islands, can you refund my VAT?
- What is your 90 Day Returns Policy?
- When will I receive my refund?
Payments & Promotions
- Will you be doing Black Friday this year?
- I've not received my discount code for signing up to your newsletter. What should I do?
- Do you accept Amex?
- The free gift has not been added to my basket. What should I do?
- My discount code isn't working!
- I forgot to add my free gift! What should I do?
Order Issues
- Help, I'm having trouble logging into my account!
- I've entered the wrong shipping / billing address. How can I fix this?
- Can I make a change to the products I've ordered?
- What does 'unfulfilled' mean?
- My card has been declined. What should I do?
- Can I place my order over the phone?
Skincare Advice
- What is the best skincare routine to follow?
- How often should I exfoliate?
- What's the difference between Feather Canyon and System D?
- Do you offer skincare consultations?
- Which products help with hyperpigmentation?
- What products are best for Seborrheic Dermatitis?
Product Information
- How does your airless packaging work?
- Are your products fragrance-free?
- Recycling drop-off locations
- I can't find my favourite product!
- Why can't I find your Cleanse & Tone Starter Kit?
- Which products are free from essential oils?
Refer a Friend
- I've not received my Refer a Friend voucher code!
- Why is there a minimum order value?
- Can I refer a friend who is already a Pai customer?
- Do I have to be a Pai customer to refer someone?
- Does my Refer a Friend voucher have an expiry date? If so, why?
- Is there a limit to the number of people I can refer?