Customer Support
Refer a Friend
- What happens when I refer a friend?
- I've not received my voucher code!
- How do I use the voucher?
- Why is there a minimum order value?
- Can I refer a friend who is already a Pai customer?
- Do I have to be a Pai customer to refer someone?
Returns & Refunds
- Help! My order has arrived damaged/ faulty, what should I do?
- I've lost my returns label, where can I find a new one?
- 90 Day Returns
- How do I arrange my return?
- Help! I received the wrong product!
- Help, I've received an incomplete order!
Payments & Promotions
- Will you be doing Black Friday this year?
- The free gift has not been added to my basket. What should I do?
- My promotion code isn't working!
- I forgot to add my free gift! What should I do?
- I forgot to add my discount code! What should I do?
- Do you offer discounts or promotions?
Deliveries
- I live in the Channel Islands, can you refund my VAT?
- Can I upgrade shipping once the order has been placed?
- Can I change the billing address on my order?
- Do you deliver to a PO Box?
- My FedEx tracking number is invalid!
- Will I receive a tracking number with my order?
Order Issues
- Why isn't my password working?
- How do I log into my account?
- How do I update my personal details on my account?
- Can you prioritise my order?
- Can I place an order without an email address?
- Do I need to set up an account to place an order?
Skincare Advice
- What is the best skincare routine to follow?
- How often should I exfoliate?
- Which products help with hyperpigmentation?
- What products are best for Seborrheic Dermatitis?
- What products are best for dry/acne-prone skin?
- Which products help with dark circles?
Product Information
- Why can't I find your Echium & Macadamia Day Cream?
- Why can't I find your Cleanse & Tone Starter Kit?
- Do you sample the Petit Pai range?
- Do you have any make-up products?
- Are your products non-GMO?
- What size are your cloths?
Black Friday
- Where do I need to enter my Black Friday discount code? (Mobile Version)
- Where do I need to enter my Black Friday discount code? (Desktop Version)
- When will my order be dispatched?
- I've received different samples to those I ordered. Why is this?
- I forgot to add the Black Friday discount code to my order! What shall I do?
- Why is there no option for Express Shipping?