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  1. Pai Skincare
  2. Customer Support

Customer Support

Returns & Refunds

  • I've received a damaged/ faulty product, what should I do?
  • I've lost my returns label, where can I find a new one?
  • How do I arrange my return?
  • I live in the Channel Islands, can you refund my VAT?
  • Where do I post my return to?
  • What is your 90 Day Returns Policy?
See all 17 articles

Payments & Promotions

  • Will you be doing Black Friday this year?
  • I've not received my discount code for signing up to your newsletter. What should I do?
  • Do you accept Amex?
  • The free gift has not been added to my basket. What should I do?
  • My discount code isn't working!
  • I forgot to add my free gift! What should I do?
See all 20 articles

Deliveries

  • Will I need to sign for my order?
  • Does my order need to be signed for on delivery?
  • Can I upgrade shipping once the order has been placed?
  • Do you deliver to a PO Box?
  • My FedEx tracking number is invalid!
  • Will I receive a tracking number with my order?
See all 15 articles

Order Issues

  • Help, I'm having trouble logging into my account!
  • I've entered the wrong shipping / billing address. How can I fix this?
  • Can I make a change to the products I've ordered?
  • What does 'unfulfilled' mean?
  • My card has been declined. What should I do?
  • Can I place my order over the phone?
See all 16 articles

Skincare Advice

  • What is the best skincare routine to follow?
  • How often should I exfoliate?
  • What's the difference between Feather Canyon and System D?
  • Do you offer skincare consultations?
  • Which products help with hyperpigmentation?
  • What products are best for Seborrheic Dermatitis?
See all 22 articles

Product Information

  • Recycling drop-off locations
  • I can't find my favourite product!
  • Will your Acton Spirit Hand Sanitizer be available outside of the UK?
  • Why does the Acton Spirt Hand Sanitizer only have a 3 month shelf-life?
  • Why can't I find your Cleanse & Tone Starter Kit?
  • Do you have any make-up products?
See all 28 articles

Stockists

  • Do you have a shop?
  • Where can I buy Pai products?

Trade Queries

  • I'm a trade account! How do I access your retailer resources?
  • How can I become a Pai Skincare stockist?
  • Do you offer donations or sponsor events?
  • Who is your press contact?

Contact Us

  • How do I contact Customer Experience?
  • What is your contact number?
  • What is your email address?
  • How do I make a complaint?
  • Careers at Pai Skincare?
  • When are your Customer Experience Team available?

Refer a Friend

  • I've not received my Refer a Friend voucher code!
  • Why is there a minimum order value?
  • Can I refer a friend who is already a Pai customer?
  • Do I have to be a Pai customer to refer someone?
  • Does my Refer a Friend voucher have an expiry date? If so, why?
  • Is there a limit to the number of people I can refer?
See all 7 articles
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