Customer Support
Returns & Refunds
- Help! My order has arrived damaged/ faulty, what should I do?
- I've lost my returns label, where can I find a new one?
- 90 Day Returns
- How do I arrange my return?
- What is your returns policy?
- Help! I received the wrong product!
Payments & Promotions
- Do your Gift Cards have an expiry date?
- Can I apply my Gift Card and discount code to the same order?
- I forgot to add my free gift! What should I do?
- I forgot to add my Gift Card to my order!
- I forgot to add my discount code! What should I do?
- My promotion code isn't working!
Deliveries
- Can I change the name on my order?
- My FedEx tracking number is invalid!
- Will I receive a tracking number with my order?
- How long will it take for my order to arrive?
- My order hasn't arrived, what shall I do?
- What's the cut off time for next day delivery?
Order Issues
- Why isn't my password working?
- How do I log into my account?
- How do I update my personal details on my account?
- Can you prioritise my order?
- Can I place an order without an email address?
- How can I unsubscribe from your emails?
Skincare Advice
- What is the best skincare routine to follow?
- How often should I exfoliate?
- Which products help with hyperpigmentation?
- What products are best for Seborrheic Dermatitis?
- What products are best for dry/acne-prone skin?
- Which products help with dark circles?
Product Information
- Why can't I find your Echium & Macadamia Day Cream?
- Do you sample the Petit Pai range?
- Do you have any make-up products?
- Are your products non-GMO?
- What size are your cloths?
- What are your bestselling products?