Customer Support
Order & Account Issues
- Why isn't my password working?
- How do I log into my account?
- How do I update my personal details on my account?
- Can you prioritise my order?
- Can I place an order without an email address?
- How can I unsubscribe from your emails?
Payments & Promotions
- Will you be doing Black Friday this year?
- How do I use my promotion code or gift card?
- I've been charged incorrectly
- Can I purchase a gift card?
- How do I add specific samples to my order?
- I didn't receive my order confirmation?
Skincare Advice
- What is the best skincare routine to follow?
- How often should I exfoliate?
- What products are best for Seborrheic Dermatitis?
- What products are best for dry/acne-prone skin?
- Which products help with dark circles?
- How do I combat eczema around the eyes?
Product Information
- When will the Lotus & Orange Blossom BioAffinity Toner be back in stock?
- Do you have any make-up products?
- Are your products non-GMO?
- What size are your cloths?
- What are your bestselling products?
- What is the shelf-life of your products?
Returns & Refunds
- I've lost my returns label, where can I find a new one?
- My order has arrived damaged/faulty
- 90-Day Returns
- Returning a product
- Where do I post my return to?
- What is your returns policy?