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Kate

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Latest activity by Kate
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    Kate created an article,

    Do I need to send back the cloth or sponge with my return?

    If you are returning a product which came with a cloth or sponge included, there is no need to send them back with your return. We are happy for you to keep and enjoy or dispose of them if they are...

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    Kate created an article,

    How much is shipping?

    We offer free standard shipping with all orders when you spend over £15 (UK) or €19 (EU & FR). There is no minimum spend for orders placed on our US, CA or AU sites.  For orders under £15, shipping...

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    Kate created an article,

    I forgot to add my free gift! What should I do?

    Not to worry, simply email our Customer Experience Team straight away and we will add it to your order before it's shipped. If you have already received your shipping notification email, let us kno...

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    Kate created an article,

    I forgot to add my gift card to my order!

    That's okay, we can refund the value of your gift card retrospectively! Just let us know by contacting our Customer Experience Team with your order number. - - - - - - - - CONTACT US Email su...

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    Kate created an article,

    I forgot to add my discount code! What should I do?

    Not a problem! Please contact our Customer Experience Team with your order number and discount code and we can refund the discount retrospectively. - - - - - - - - CONTACT US Email support@pa...

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    Kate created an article,

    What is your contact number?

    If you need to get in touch with us via phone, please call us on the correct number for your region: UK  0203 397 1727Europe & France  +353 1531 4231USA  +1-855 322 7648Canada  +1 844 869 0172AUS  ...

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    Kate created an article,

    Do I need to send back my free gift and/or samples with my return?

    If you are returning your entire order then we kindly ask that you also send back any free gifts that you've received.Please don't worry about returning the two free samples. We're happy for you to...

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    Kate created an article,

    Where do I post my return to?

    For UK returns, please use the free returns label included with your order. If you no longer have this, click here to print out a new one. If you are outside of the UK, please send your return to t...

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    Kate created an article,

    Can I return the same product twice?

    We understand sensitive skin can be a little temperamental. What may not have worked at one time might work another once your skin has had the chance to settle. This is why we welcome customers who...

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    Kate created an article,

    Which products can I use if I have a nut allergy?

    The following products do not contain nuts: Rosehip Bioregenerate - Universal Face Oil The Pioneer - Mattifying Moisturiser Century Flower - Soothing Tonic  Living Water - Purifying Tonic Light Wo...