Kate
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Activity overview
Latest activity by Kate-
Kate created an article,
Do I need to return my Dual-Effect Cloth when returning the Cleanser?
Of course not! We are happy for you to keep this if you enjoy using it.
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Kate created an article,
How much is shipping?
We offer free standard shipping with all orders! If you would like to upgrade to express or tracked shipping, please find the prices listed below for your region: UK Royal Mail Special Delivery:...
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Kate created an article,
Do your gift cards have an expiry date?
No - our gift cards don't have an expiry date so you can use them as and when you like! For further instructions on how to redeem your gift card, please click here.
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Kate created an article,
I forgot to add my free gift! What should I do?
Not to worry, simply email our Customer Experience Team straight away and we will add it to your order before it gets shipped. If you have already received your dispatch email, let us know and we'l...
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Kate created an article,
I forgot to add my gift card to my order!
That's okay, if you would like to redeem the entire amount left on your gift card, we will be able to refund this retrospectively. Just let us know by emailing our Customer Experience Team. If you ...
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Kate created an article,
I forgot to add my discount code! What should I do?
Not a problem! Simply email our Customer Experience Team with your order number and discount code and we will refund the discount retrospectively. You can also get hold of our Customer Experience T...
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Kate created an article,
Do you sample the Petit Pai range?
Yes, our Petit Pai Try Me Set is a great way to sample our Petit Pai range before purchasing full size! The set includes a 15ml travel-size of both the wash and cream, plus a full-size Konjac Spon...
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Kate created an article,
I purchased from a stockist. Can I return my product to Pai?
If your Pai product was not purchased through us directly, we kindly ask that you return it back to the store that it was originally bought from. Our stockists are just as friendly as us and they a...
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Kate created an article,
What is Pai's Contact Number?
If you need to get in touch with us via phone please call us on the correct number for your region below: UK - 0203 397 1727 Europe & France - +44 203 397 1727 Dublin - +353 1531 4231 USA - 1-...
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Kate created an article,
Do I need to send back my free gift and/or samples with my return?
If you are returning 100% of your order then we kindly ask that you also send back any free gifts that you've received. Please don't worry about returning the two free samples. We're happy for you ...