Kate
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Activity overview
Latest activity by Kate-
Kate created an article,
Do I need to include the Dual-Effect Cloth when returning the Camellia & Rose Cleanser?
There is no need to return the cloth. We are happy for you to keep this if you enjoy using it!
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Kate created an article,
How much is shipping?
We offer free standard shipping with all orders! If you would like to upgrade to express delivery, click here to find prices and expected delivery timeframes.
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Kate created an article,
I forgot to add my free gift! What should I do?
Not to worry, simply email our Customer Experience Team straight away and we will add it to your order before it's shipped. If you have already received your shipping notification email, let us kno...
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Kate created an article,
I forgot to add my gift card to my order!
That's okay, we can refund the value of your gift card retrospectively! Just let us know by contacting our Customer Experience Team with your order number. - - - - - - - - CONTACT US Email su...
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Kate created an article,
I forgot to add my discount code! What should I do?
Not a problem! Please contact our Customer Experience Team with your order number and discount code and we can refund the discount retrospectively. - - - - - - - - CONTACT US Email support@pa...
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Kate created an article,
Do you sample the Petit Pai range?
Yes, our Petit Pai Try Me Set is a great way to sample our Petit Pai range before purchasing full size! The set includes a 15ml travel-size of both the wash and cream, plus a full-size Konjac Spon...
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Kate created an article,
I purchased from a stockist. Can I return my product to Pai?
If your Pai product was not purchased through us directly, we kindly ask that you return it back to the store that it was originally bought from. Our stockists are just as friendly as us and they a...
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Kate created an article,
What is Pai's Contact Number?
If you need to get in touch with us via phone please call us on the correct number for your region below: UK - 0203 397 1727 Europe & France - +44 203 397 1727 Dublin - +353 1531 4231 USA - 1-855-...
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Kate created an article,
Do I need to send back my free gift and/or samples with my return?
If you are returning your entire order then we kindly ask that you also send back any free gifts that you've received.Please don't worry about returning the two free samples. We're happy for you to...
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Kate created an article,
Where do I post my return to?
For UK returns, please use the free returns label included with your order. If you no longer have this, click here to print out a new one. If you are outside of the UK, please send your return to t...