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Katya

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Latest activity by Katya
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    Katya created an article,

    Why can't I find your Cleanse & Tone Starter Kit?

    This kit is still available - it's just had a name change and is now known as our Everyday Essentials Kit. With a saving of £10 / 14€ / USD $30 / CAD $35 / AUD $40, you can purchase your Cleanser, ...

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    Katya created an article,

    My FedEx tracking number is invalid!

    Sometimes this can happen if you have been given the extended tracking number. All you need to do is remove the 'B' at the front of the number and the '0488D' at the end. For example, if the tracki...

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    Katya created an article,

    Will I receive a tracking number with my order?

    All orders sent by Royal Mail 1st Class, Royal Mail Special Delivery, Airmail, DHL or FedEx are sent via tracked post and you will receive an email with your tracking number as soon as the order is...

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    Katya created an article,

    How long will it take for my order to arrive?

    We aim to ship all orders within 1-2 working days* from our Head Office in London, UK. Delivery from there will vary based on your country and method of shipping. Please find the expected delivery ...

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    Katya created an article,

    What's the cut off time for next day delivery?

    If you would like to receive next day delivery, please place your order before 2pm to ensure that it will arrive with you the following day*. Any orders placed after this time may not be shipped un...

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    Katya created an article,

    When will my order be dispatched?

    We aim to ship all orders within 1-2 working days* and we'll send you an email confirming once it's on the way.  During busy periods this can take a little longer than usual but we'll keep you upda...

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    Katya created an article,

    Can my order be shipped to a different region to my billing address?

    Unfortunately this isn't possible right now. With the exception of Europe, your shipping address and billing address must be within the same region.  Orders placed on our UK site may be shipped to ...

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    Katya created an article,

    Can I apply my gift card and discount code to the same order?

    Due to the way that our system works, it's only possible to enter one code per order. However, if you would like to use both codes simultaneously, here's what you can do: 1. Enter the code for your...

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    Katya created an article,

    My promotion code isn't working!

    Once you have made sure that you've entered the code in the correct place, we suggest that you check the following:  Have you entered the correct code? Make sure you have typed it in exactly as it...

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    Katya created an article,

    The free gift has not been added to my basket. What should I do?

    Don't worry! You just need to make sure you have clicked on the yellow icon 'Go To Checkout' and a pop-up message will appear asking if you would like to accept the free gift. Please Note: If you...