Katya
- Total activity 78
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Activity overview
Latest activity by Katya-
Katya created an article,
Can I change the name on my order?
Yes, as long as your order has not already been dispatched then we will be able to amend the name on the order for you. You'll just need to make sure that you let us know as quickly as possible by ...
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Katya created an article,
My FedEx tracking number is invalid!
Oh no! Sometimes this can happen if you have been given the extended tracking number. All you need to do is remove the 'B' at the front of the number and the '0488D' at the end. For example, if the...
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Katya created an article,
Will I receive a tracking number with my order?
All orders sent by Royal Mail 1st Class, Royal Mail Special Delivery, Airmail, DHL or FedEx are sent via tracked post and you will receive an email with your tracking number as soon as the order is...
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Katya created an article,
How long will it take for my order to arrive?
We want to make sure that you receive your order as quickly as possible so we aim to ship all orders within 1-Working Day*. During busy periods and public holidays, it may take longer than usual to...
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Katya created an article,
My order hasn't arrived, what shall I do?
We're really sorry your order hasn't yet arrived with you! If the number of days for expected delivery* has now passed and your order has still not reached you, we recommend that you check the fol...
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Katya created an article,
What's the cut off time for next day delivery?
If you have requested next day delivery, please place your order before the times listed below to ensure that it will arrive with you the following day: Royal Mail: 4pm BST (GMT +1) FedEx: 2pm BST ...
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Katya created an article,
When will my order be dispatched?
We want to make sure that you get your order as quickly as possible so we aim to ship all orders within 1-Working Day*. During busy periods and public holidays, it may take longer than usual to dis...
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Katya created an article,
Can my order be shipped to a different region to my billing address?
Unfortunately this isn't possible right now. With the exception of Ireland & EU, your shipping address and billing address must be within the same region. Orders placed on the UK site may be s...
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Katya created an article,
Can I use my Gift Card in conjunction with another promotion?
Yes, if the promotion is offering a free gift with purchase, you can use your Gift Card in conjunction with this. Simply place your order as normal and apply your Gift Card code once you reach chec...
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Katya created an article,
My promotion code isn't working!
Sorry you're having trouble entering your promotion code, but hopefully we can sort that right out for you! Once you have made sure that you've entered the code in the correct place, we suggest th...