Katya
- Total activity 113
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Activity overview
Latest activity by Katya-
Katya created an article,
When will my order be dispatched?
We're a little snowed under right now so it's taking our Dispatch Team slightly longer than usual to get all orders dispatched. Please bear with us! We aim to dispatch all orders within 5 working d...
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Katya created an article,
I've received different samples to those I ordered. Why is this?
We've been inundated with orders over Black Friday so we can't guarantee that your first choice of samples will be available. In these instances, we’ll send you something equally great to try instead!
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Katya created an article,
I forgot to add the Black Friday discount code to my order! What shall I do?
No worries, the excitement of Black Friday can make us forgetful too! Just drop our Customer Experience Team a message with your order number and we will be able to refund 25% retrospectively. You...
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Katya created an article,
Which products are included in your Black Friday promotion?
The 25% discount can be applied to all products with the exception of our Holiday Gift Sets, Petit Pai Try Met Set, Try Pai Starter Kit, Gift Cards or Gift Wrap. The full list of all products inclu...
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Katya created an article,
Why is there no option for Express Shipping?
We've received a high influx of orders during our Black Friday promotion so it's taking our Dispatch Team a little longer than usual to get them shipped. We'd hate for you to pay extra and not rece...
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Katya created an article,
Will I receive the free Hand Cream and gift pouch with my order?
The free Hand Cream and gift pouch is not available during the Black Friday weekend as the discount cannot be combined with any other promotion. But don't worry, the good news is that the offer wil...
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Katya created an article,
Where do I need to enter my Black Friday discount code? (Mobile Version)
You'll need to enter your Black Friday discount code into the 'Voucher Code or Gift Card' box once you reach checkout. Follow the steps below for a step-by-step guide: For desktop version - click h...
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Katya created an article,
Where do I need to enter my Black Friday discount code? (Desktop Version)
You'll need to enter your Black Friday discount code into the 'Voucher Code or Gift Card' box once you reach checkout. Follow the steps below for a step-by-step guide: For mobile version- click her...
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Katya created an article,
Refer a Friend
Do I have to be a Pai customer to refer someone? Nope. If you think you know someone who might make use of the voucher, please go ahead! We’ll still send you your own voucher to use if you decide ...
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Katya created an article,
I live in the Channel Islands, can you refund my VAT?
Yes! If you live in the Channel Islands, please place your order as normal and then email us your order number and we'll refund the VAT. You can also get hold of our Customer Experience Team via L...