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Katya

  • Total activity 144
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Activity overview

Latest activity by Katya
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    Katya created an article,

    I've entered the wrong shipping / billing address. How can I fix this?

    SHIPPING ADDRESS Please contact our Customer Experience Team as soon as possible with your correct shipping address and we can get this updated for you.  If your order has already been shipped, we ...

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    Katya created an article,

    Can I make a change to my order?

    If your order has not yet been shipped and you no longer require one of the products you have ordered then we can remove this for you*. Please contact our Customer Experience Team as soon as possib...

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    Katya created an article,

    What does 'unfulfilled' mean?

    It's simply means that we have not yet shipped your order.  As soon as we've sent your order, you'll receive an email confirmation and your Fulfillment Status will change to 'fulfilled'.  Just a he...

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    Katya created an article,

    Do you accept Amex?

    Amex payments can only be made via PayPal.  You don't need to have a PayPal account and you can checkout as a guest. Further detail can be found here.

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    Katya created an article,

    My card has been declined. What should I do?

    Once you've double checked that you have entered your details exactly as they appear on your card; if you are still experiencing problems, please contact your bank directly and they should be able ...

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    Katya created an article,

    I didn't receive any free samples with my order!

    We send two free samples with all orders over £10 / 12€ / $20 and you can select your samples of choice at checkout. Find out how to add your samples here. If your order has arrived without your re...

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    Katya created an article,

    Can I place my order over the phone?

    Absolutely! Call us on the correct number for your region below and select option 1: UK  0203 397 1727Europe & France  +353 1531 4231USA  +1-855 322 7648Canada  +1 844 869 0172AUS  +61 2 8310 4702

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    Katya created an article,

    I've not received my voucher code!

    Referred Friend Once your friend has referred you, you'll receive a link via email, Facebook or Twitter (depending on which option they chose). You'll need to follow the link to enter your details ...

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    Katya created an article,

    Does Pai reserve the right to cancel or amend orders for good reason?

    We do. For more information, please read our full Terms & Conditions.  

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    Katya created an article,

    Do my vouchers expire? If so, why?

    There is no expiry date on vouchers issued after 3rd October 2018. Any vouchers that were issued before 3rd October 2018 have now expired. We changed the program on 4th October 2018 to make it both...