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Katya

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Latest activity by Katya
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    Katya created an article,

    Refer a Friend

    Do I have to be a Pai customer to refer someone? Nope.  If you think you know someone who might make use of the voucher, please go ahead! We’ll still send you your own voucher to use if you decide ...

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    Katya created an article,

    I live in the Channel Islands, can you refund my VAT?

    Yes! If you live in the Channel Islands, please place your order as normal and then email us your order number and we'll refund the VAT.  You can also get hold of our Customer Experience Team via L...

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    Katya created an article,

    Can I upgrade shipping once the order has been placed?

    Unfortunately once the order has been placed it won't be possible to upgrade your shipping.  All orders are sent via free standard shipping, but if you have changed your mind and would like to upgr...

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    Katya created an article,

    Can I change the billing address on my order?

    For security purposes, we're unable to make any changes to your billing address once the order has been placed.  If you would like to amend your billing address, you will need to cancel the order a...

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    Katya created an article,

    Do you deliver to a PO Box?

    UK, EUROPE, FRANCE, AUSTRALIA & ASIA: Yes, all orders going to an address within these regions can be sent to a PO Box address via standard mail. UNITED STATES & CANADA: Orders going to the...

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    Katya created an article,

    Why can't I find your Cleanse & Tone Starter Kit?

    This kit is still available - it's just had a name change and is now known as our Everyday Essentials Kit. With a saving of £10 / 14€ / USD $30 / CAD $35 / AUD $40, you can purchase your Cleanser, ...

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    Katya created an article,

    My FedEx tracking number is invalid!

    Sometimes this can happen if you have been given the extended tracking number. All you need to do is remove the 'B' at the front of the number and the '0488D' at the end. For example, if the tracki...

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    Katya created an article,

    Will I receive a tracking number with my order?

    All orders sent by Royal Mail 1st Class, Royal Mail Special Delivery, Airmail, DHL or FedEx are sent via tracked post and you will receive an email with your tracking number as soon as the order is...

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    Katya created an article,

    How long will it take for my order to arrive?

    We aim to ship all orders within 1-2 working days* from our Head Office in London, UK. Delivery from there will vary based on your country and method of shipping. Please find the expected delivery ...

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    Katya created an article,

    What's the cut off time for next day delivery?

    If you would like to receive next day delivery, please place your order before 2pm to ensure that it will arrive with you the following day*. Any orders placed after this time may not be shipped un...