Katya
- Total activity 213
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Activity overview
Latest activity by Katya-
Katya created an article,
Where is my order?
We've staggered our working hours to make social distancing possible so dispatch times are currently 2-5 working days. Our delivery services are experiencing delays too. To help manage the volume ...
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Katya created an article,
When will your Age Confidence Cream be back in stock?
Our Age Confidence Cream will be out of stock for the next few months due to some packaging changes we're making. If you would like to be notified as soon as it's available again, please add your e...
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Katya created an article,
How long are orders taking to reach Europe?
Deliveries sent via postal service (Royal Mail/ Deutsch Post + your local mail provider) are taking much longer than usual. In some cases, orders are taking 2-4 weeks to arrive. We offer free shipp...
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Katya created an article,
How long are orders taking to reach Australia & Asia?
Deliveries sent via Tracked Airmail are significantly delayed. Please check Royal Mail for the latest updates. For orders going to Australia, New Zealand, Hong Kong, Japan & Singapore, we offer fre...
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Katya created an article,
Am I eligible to receive a donation?
We are no longer able to respond to individual donation requests for our Hand Sanitizer. We received so many requests that we're unable to fulfil them all within a decent timeframe. Instead, we are...
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Katya created an article,
Can I use my discount code on the Acton Spirit Hand Sanitizer?
As our Acton Spirit Hand Sanitizer is a charitable product, it cannot be used with any discount codes. Our commitment is to donate 50% of all the sanitizers we sell - the revenue funds the donatio...
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Katya created an article,
Will I need to sign for my order?
To help with social distancing, most delivery services have temporarily suspended signature requirements. - - - - - - - - - ROYAL MAIL: For all customers (including those who are self-isolating) wh...
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Katya created an article,
My order has been shipped, when will I receive it?
Our delivery services are currently taking longer than normal. All latest delivery updates can be found by checking with the postal service/ courier directly: ROYAL MAIL 1ST CLASS (currently taking...
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Katya created an article,
Will your Acton Spirit Hand Sanitizer be available outside of the UK?
Our Hand Sanitizer is now available in the UK & Europe! Unfortunately we are unable to send our Hand Sanitiser outside of Europe due to restrictions on sending products with high alcohol content. W...
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Katya created an article,
Why does the Acton Spirt Hand Sanitizer only have a 3 month shelf-life?
From start to finish, our Hand Sanitizer was created in just two weeks. This means it's not perfect - the packaging was rushed and we have only managed to get a 3 month shelf-life so far, but launc...