Katya
- Total activity 217
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Activity overview
Latest activity by Katya-
Katya created an article,
Recycling drop-off locations
If you live near one of our partner retailers who run a recycling scheme, you are free to drop off your Pai empties. STORE REGION IN-STORE / ONLINE Pai UK Online John Lewis UK In-...
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Katya created an article,
I can't find my favourite product!
Don't worry, we've got your back! Things may look a little different around here, but we've listed the old and new names to help you to navigate through and find your favourite products: FORMER...
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Katya created an article,
Will I need to sign for my order?
In light of the COVID-19 pandemic and to help with social distancing, most delivery services have temporarily suspended signature requirements. - - - - - - - - - ROYAL MAIL: For all customers (incl...
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Katya created an article,
Will your Acton Spirit Hand Sanitizer be available outside of the UK?
Our Hand Sanitizer is now available in the UK & Europe! Unfortunately we are unable to send our Hand Sanitiser outside of Europe due to restrictions on sending products with high alcohol content. W...
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Katya created an article,
Why does the Acton Spirt Hand Sanitizer only have a 3 month shelf-life?
From start to finish, our Hand Sanitizer was created in just two weeks. This means it's not perfect - the packaging was rushed and we have only managed to get a 3 month shelf-life so far, but launc...
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Katya created an article,
I've not received my discount code for signing up to your newsletter. What should I do?
Thanks so much for signing up to our newsletter! In addition to receiving exclusive offers and tips to help your skin, you'll also receive a discount to use on your first order. Once you've clicke...
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Katya created an article,
Do you offer skincare consultations?
We offer 30 minute skincare consultations via phone or video call with one of our Sensitive Skin Experts. We'll talk through your skin in detail and guide you with tailored advice. From diet to lif...
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Katya created an article,
Does my order need to be signed for on delivery?
Orders sent via DHL, FedEx and Royal Mail Special Delivery require a signature on delivery. If your order has been sent via FedEx, we can request for no signature requirement but this is not guara...
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Katya created an article,
I've entered the wrong shipping / billing address. How can I fix this?
SHIPPING ADDRESS Please contact our Customer Experience Team as soon as possible with your correct shipping address and we can get this updated for you*. If your order has already been shipped, we...
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Katya created an article,
Can I make a change to the products I've ordered?
If your order has not yet been shipped and you no longer require one of the products you have ordered then we can remove this for you*. Please contact our Customer Experience Team as soon as possib...