Katya
- Total activity 222
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Activity overview
Latest activity by Katya-
Katya created an article,
My FedEx tracking hasn't been updated!
As of May 17th 2021: Due to a high volume in the network, orders sent via FedEx Economy (standard shipping service) can take up to 10 days to arrive. Your tracking information may not be updated un...
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Katya created an article,
How does your airless packaging work?
Our products do not contain any artificial preservatives so we rely on our packaging to help protect the delicate ingredients. Airless packaging prevents oxygen from entering to preserve the produc...
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Katya created an article,
Are your products fragrance-free?
We don't use artificial fragrance in any of our products but some products contain Essential Oils for a subtle aroma. Although the level of Essential Oils we use is minimal to ensure suitability fo...
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Katya created an article,
What's the difference between Feather Canyon and System D?
Both our Feather Canyon Eye Cream and System D Eye Serum are suitable for sensitive skin but it will depend on your main skin concern to determine which product is the right one for you. We've list...
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Katya created an article,
Recycling drop-off locations
If you live near one of our partner retailers who run a recycling scheme, you are free to drop off your Pai empties. STORE REGION IN-STORE / ONLINE Pai UK Online John Lewis UK In-...
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Katya created an article,
I can't find my favourite product!
Don't worry, we've got your back! Things may look a little different around here, but we've listed the old and new names to help you to navigate through and find your favourite products: FORMER...
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Katya created an article,
Will I need to sign for my order?
In light of the COVID-19 pandemic and to help with social distancing, most delivery services have temporarily suspended signature requirements. - - - - - - - - - ROYAL MAIL: For all customers (incl...
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Katya created an article,
Will your Acton Spirit Hand Sanitizer be available outside of the UK?
Our Hand Sanitizer is now available in the UK & Europe! Unfortunately we are unable to send our Hand Sanitiser outside of Europe due to restrictions on sending products with high alcohol content. W...
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Katya created an article,
Why does the Acton Spirt Hand Sanitizer only have a 3 month shelf-life?
From start to finish, our Hand Sanitizer was created in just two weeks. This means it's not perfect - the packaging was rushed and we have only managed to get a 3 month shelf-life so far, but launc...
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Katya created an article,
I've not received my discount code for signing up to your newsletter. What should I do?
Thanks so much for signing up to our newsletter! In addition to receiving exclusive offers and tips to help your skin, you'll also receive a discount to use on your first order. Once you've clicke...