Katya
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HOW DO I UNSUBSCRIBE FROM YOUR NEWSLETTER?
To unsubscribe from our newsletter, scroll to the footer of the last newsletter you received from us and hit the 'unsubscribe' button. Please note, this will only unsubscribe you from our newslett...
WILL YOU HAVE A BLACK FRIDAY SALE THIS YEAR?
Yes! Black Friday is a great opportunity to stock up on your favourites or try out some new products for less. This takes place each year towards the end of November. Make sure you sign up to our n...
WHERE DO I ADD MY DISCOUNT CODE?
If you're using a desktop, you can add your discount code in the promo box once you reach checkout. If you're using a mobile or tablet, go to checkout and select 'show order summary' to prompt the...
WHICH PRODUCTS ARE FREE FROM ESSENTIAL OILS?
Some of our products contain a small percentage of Essential Oils for a subtle fragrance. If you would prefer to avoid Essential Oils, the following products are EO-free: BOOSTER: Hyaluronic Aci...
ARE YOUR PRODUCTS NON-GM?
Pai is independently certified by COSMOS (Soil Association) meaning that all of our organic ingredients are non-GM. You can find more detail on what this certification means here - About Us
WHAT SIZE ARE YOUR CLOTHS?
Our Twin Flyer Cloths are 24cm x 24cm*. The Aileron Cloths are 30cm x 30cm*. We advise not adding them to the tumble dryer as they may shrink slightly in size. * There is a +/- 3% on this dimension
HOW SHOULD I RECYCLE MY PACKAGING?
Please take a look at our Recycling Guide (UK only) for instructions on how to recycle your individual products. For any packaging components* which cannot be recycled kerbside, we'd love for you t...
DO YOUR PRODUCTS CONTAIN ALCOHOL?
We do not use Ethyl alcohols which can often result in dryness and irritation. These alcohols are listed as ‘alcohol denat.’, ‘ethanol’ or ‘ethyl alcohol’. However, some of our products contain Cet...
WHERE DO YOU MANUFACTURE YOUR PRODUCTS?
We formulate and manufacture all of our products ourselves in our London HQ. We source the world’s most powerful skin soothers and spend thousands of hours testing and perfecting each and every pro...
ARE ALL PAI PRODUCTS VEGAN?
Yes! We believe you can make great skincare from plant-derived ingredients alone. All Pai products are independently certified by The Vegan Society so you can shop with complete peace of mind. We'r...