Katya
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Is your packaging recyclable?
We've done everything we can to make our packaging as sustainable as possible. To name a few, our non-glass packaging is now a mix of Post Consumer Recycled (PCR) material and bioplastic from sugar...
Which shade of The Impossible Glow should I choose?
All three shades are suited to every skin tone. However, if you're not sure, we recommend the following guide to help you choose: Yellow undertone: Champagne Pink undertone: Rose Gold Yellow/golde...
Can I change the name or shipping address on my order?
As long as your order has not yet been processed then we can amend the name and/or delivery address. Please contact our Customer Experience Team and we will confirm whether this will be possible. U...
When are your Customer Experience Team available?
You can catch us during the following hours (New York EST) via email or live chat: Monday: 4am-4pmTuesday - Friday: 4am-12pmSaturday & Sunday - Closed These times may vary during public holidays, E...
Which products are free from essential oils?
We're happy to confirm the level of Essential Oils that we use in our products is really minimal so they should not cause sensitivity. Each product has been independently patch tested to make sure ...
I'm pregnant! Can I use Pai during pregnancy?
During the first trimester, it is recommended that Essentials Oils are used in minimal concentration. The percentage that we use in our products is between 0.04%-0.78%. This is far below the recomm...
Can I upgrade shipping once the order has been placed?
Once your order has been placed it will not be possible to upgrade shipping. Delivery information for your region can be found here.
Where does Pai Skincare deliver to?
We ship to the UK, USA & Europe. To place an order, head to the correct website for your region: UK United States & World France Europe If you are in Canada, please visit our non-transactional P...
Do you deliver to a PO Box?
Yes! All orders can be shipped to a PO Box address.
When will my order be dispatched?
We aim to ship all orders within 1 working day*. We'll send you a shipping confirmation once it's on the way. During busy periods it can take a little longer than usual but we'll let you know of a...