Katya
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I'm pregnant! Can I use Pai during pregnancy?
FIRST TRIMESTER During the first trimester, it is recommended that you avoid all essential oils. The level that we use in our products is so minimal that we do not consider them to be a risk, but i...
Which products should I use for Rosacea?
What is Rosacea? An inflammatory skin condition where blood vessels are enlarged causing the skin to appear red or flushed. Below are product recommendations to help alleviate redness and bring cal...
Which products are best for oily/ acne-prone skin?
What is oily/ acne-prone skin? Oily skin is when the skin over-produces sebum. As a result, the sebum gland can become blocked and lead to blemishes. Below are product recommendations to help manag...
What is the best skincare routine to follow?
We suggest starting with just 2-3 products initially, for example- cleanser, oil and moisturiser. Allow 2-4 weeks to establish a consistent routine and ensure your skin is responding well. Then sta...
How do your gift cards work?
If you're wanting to give the gift of Pai but aren't quite sure which product to buy then a gift card is a great option! For an instant gift, our E-Gift Cards are sent digitally and will land in yo...
Can I purchase a gift card?
Yes, we would love for you to give the gift of Pai to a friend or family member! We offer E-Gift Cards which are available in the value of 10, 20, 50, 100 (£/$/€). All E-Gift Cards are sent digital...
Can I use my gift card and voucher code on the same order?
Unfortunately not. It's only possible to use one gift card or voucher code per order; the two cannot be combined.
I've not received my 10% discount code for signing up to your newsletter. What should I do?
Thanks so much for signing up to our newsletter! In addition to receiving exclusive offers and tips to help your skin, you'll also receive a 10% discount code to use on your first order. Once you'...
Do you offer skincare consultations?
We offer 30 minute skincare consultations via phone or video call with one of our Sensitive Skin Experts. We'll talk through your skin in detail and guide you with tailored advice. From diet to lif...
When will the Buriti Balm be back in stock?
Our Buriti Balm will be out of stock until further notice. This is due to a discontinued ingredient that can no longer be sourced from our current supplier. We're working hard to find an alternativ...