Katya
- Total activity 222
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 1
- Subscriptions 114
Articles
Recent activity by Katya Sort by recent activity-
Do you deliver to a PO Box?
United Kingdon & Europe: Orders can be sent to a PO Box address via standard mail. United States: Orders cannot be sent to a PO Box via FedEx. If you would like your order sent to a PO Box address,...
Will I receive a tracking number with my order?
Yes, all orders are sent via tracked mail. You will receive a dispatch email with your tracking number as soon as your order has been shipped.
My FedEx tracking hasn't been updated!
As of May 17th 2021: Due to a high volume in the network, orders sent via FedEx Economy (standard shipping service) can take up to 10 days to arrive. Your tracking information may not be updated un...
When will my order be dispatched?
We aim to ship all orders within 1 working day*. We'll send you a shipping confirmation once it's on the way. During busy periods it can take a little longer than usual but we'll let you know of a...
Where is my order?
If you have not received your order in the expected timeframe, please check the following: Tracking number - this can be found in your dispatch email. Shipping address - you can check this is corr...
How long will delivery take?
We aim to dispatch all orders within 1 working day*. If you have upgraded to express delivery, we guarantee same day dispatch if the order is placed before 2pm GMT. Please click below to find out d...
How does your airless packaging work?
Our products do not contain any artificial preservatives so we rely on our packaging to help protect the delicate ingredients. Airless packaging prevents oxygen from entering to preserve the produc...
Which products are free from essential oils?
We're happy to confirm the level of Essential Oils that we use in our products is really minimal so they should not cause sensitivity. Each product has been independently patch tested to make sure ...
Are your products fragrance-free?
We don't use artificial fragrance in any of our products but some products contain Essential Oils for a subtle aroma. Although the level of Essential Oils we use is minimal to ensure suitability fo...
Do you offer discounts or promotions?
Yes, we love to treat our customers with a special gift every now and then! We'll keep you up to date with all our latest offers via our website, newsletter or social media. We also offer a discou...