Katya
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Are all Pai products Vegan?
Yes! We believe you can make great skincare from plant-derived ingredients alone. All Pai products are independently certified by the Vegan Society so you can shop with complete peace of mind. We'r...
How is best to use the Rosehip BioRegenerate Oil?
When incorporating our Rosehip Oil into your skincare routine, go slow! Although it's powerful, it can be overwhelming for the skin if you're using too much. We recommend applying 1-3 drops to damp...
What is the shelf-life of your products?
Our products have a shelf-life of 18-24 months from the date of manufacture. The expiry date can be found stamped across the base of each box and all bottles. For all products in tubes, it is stam...
What products are best for dry/acne-prone skin?
What is dry/ acne-prone skin? Dry skin is when the skin is lacking in oil. It's usually characterised by flaking or a white dusting and can feel rough to touch. Without the right level of hydration...
How often should I exfoliate?
Everyone's skin is different, and it's best to adjust your routine depending on your skin type or skin concerns. Hypersensitive Skin: Every 7-10 days Mild Rosacea & Sensitive Skin: Once per week Co...
Is your packaging recyclable?
Most of our packaging is recyclable with the exception of certain lids and pumps. For individual recycling instructions, please contact our Customer Experience Team. BOXES: All of our boxes are ful...
What products are best for Seborrheic Dermatitis?
What is Seborrheic Dermatitis? Red, aggravated skin with flaking and scaly patches. It typically appears yellowish and moist, and usually targets areas that produce more oil such as the scalp, face...
Can I use the Serum & Facial Oil together?
We find each product works best when used alone after cleansing. However, if you choose to use them together, we suggest applying the serum first followed by the oil over the top.
Is it possible to apply my day cream at night?
Our moisturisers do not contain any harsh irritants or SPF so can be used at night time too. For a nourishing overnight treatment, try mixing a pump of moisturiser with 1-2 drops of our Rosehip Bio...
What is the best skincare routine to follow?
We suggest starting with just 2-3 products initially, for example- cleanser, oil and moisturiser. Allow 2-4 weeks to establish a consistent routine and ensure your skin is responding well. Then sta...