I've lost my returns label, where can I find a new one?

Customers in the UK can print off the Freepost label and use it for returns to Pai HQ. 

Please right-click to save the image and print off. Alternatively, you can click to download the label at the bottom of this article.

For International returns, we do not currently have a Freepost solution. Instead, please ship your products back to us using the cheapest possible postal method*. Take a picture of your receipt and email this to our Customer Experience Team who will refund the amount to you directly via your original payment method or PayPal**.

For detail on where you should post your return to, click here. 

*Please note, we do not offer refunds for tracked or express shipping services.

**If we are refunding 100% of the total order, then postage refunds can only be made via PayPal. Please click here for more detail.