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  1. Pai Skincare
  2. Returns & Refunds
  3. Returns & Refunds

Returns & Refunds

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  • I've received a damaged/ faulty product, what should I do?
  • How do I arrange my return?
  • I live in the Channel Islands, can you refund my VAT?
  • What is your 90 Day Returns Policy?
  • When will I receive my refund?
  • How do I cancel my order?
  • Postage refunds via PayPal
  • How much will it cost to post my products back to you?
  • I purchased from a stockist. Can I return my product to Pai?
  • Do I need to send back my free gift and/or samples with my return?
  • Can I return a gift?
  • Can I return a product that was originally purchased using a Gift Card?
  • Are refunds available for gift vouchers?
  • Can I return the same product twice?
  • Do I need to send back the cloth or sponge with my return?
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