I've Been Charged Incorrectly

We're really sorry to hear you're having an issue with your payment. If you believe you've been charged incorrectly, here are a few things you can check first 👇

🧾 Is the Product Included in the Offer?
If you accidentally placed the same order more than once, please message us as soon as possible. We’ll do our best to cancel any duplicates before it’s shipped.
If the order is already on the way, you can return the extra order for a full refund.

💸 Did you use a discount code that may not have applied?
If your discount code didn’t go through, just send us a quick message. If it’s eligible, we’ll happily refund the difference for you.

🌍 Are there extra taxes or shipping fees?
Depending on your location, you may see added taxes or shipping costs at checkout. You can find more detial on the Delivery Information page for your region:
🇬🇧 UK / 🇪🇺 Europe / 🇺🇸 US & Rest of World

🕒 Is the charge pending or completed?
Some payments appear as pending before they’re fully processed. These often resolve themselves within a few days, so keep an eye on your bank statement. 

If the charge still looks wrong, please message our Customer Experience Team. We'll look into this and take care of your issue as quickly as possible!