Orders & Delivery
Delivery Information
- Where is my order?
- Will I receive a tracking number with my order?
- My tracking shows my order has been delivered but I've not received it
- Can I track my order with Royal Mail?
- Can I upgrade to Express Shipping once my order has been placed?
- Can I change the name or shipping address on my order?
Order Issues
- Help, I'm having trouble logging into my account!
- I've received a damaged/ faulty product, what should I do?
- Help! I've been sent the wrong product!
- I've entered the wrong shipping / billing address
- Do I need a Pai account to place an order?
- Can I add/remove products once my order has been placed?