If your tracking information shows that your order has been delivered, but you haven’t received it, please try the following steps before reaching out:
- Neighbours / Household Members: In case the package was accepted by someone nearby.
- Safe Location: Sometimes carriers can leave packages in a safe location (e.g porch, garage)
- Local post office: Has the order been delivered to your local post office or parcel shop for collection?
- Shipping Address: Is the address on your shipping confirmation email correct?
If you are still unable to locate your order, please contact us and we will be happy to assist you further.
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