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  1. Pai Skincare
  2. Orders & Delivery

Orders & Delivery

Delivery Information

  • Where is my order?
  • Will I receive a tracking number with my order?
  • My tracking shows my order has been delivered but I've not received it
  • Can I track my order with Royal Mail?
  • Can I upgrade to Express Shipping once my order has been placed?
  • Can I change the name or shipping address on my order?
See all 8 articles

Order Issues

  • Help, I'm having trouble logging into my account!
  • I've received a damaged/ faulty product, what should I do?
  • Help! I've been sent the wrong product!
  • I've entered the wrong delivery / billing address
  • Do I need a Pai account to place an order?
  • Can I add/remove products once my order has been placed?
See all 9 articles

Payment

  • Help, I've been charged incorrectly!
  • I have a gift card. Can I use a discount code on the same order?
  • Do you accept Amex?
  • How do your gift cards work?
  • Do your gift cards have an expiry date?
  • I forgot to add my gift card to my order
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