How to Report a Damaged or Faulty Item

We’re sorry to hear that your item arrived damaged or isn’t working properly. Here's what to do next👇

1. Check the packaging and item. Please inspect the packaging and item carefully upon delivery. 

2. Take clear photos of the following: 

• The damaged or faulty item
• Any damage to the brown shipper box
• The shipping label on the front of the box

3. Contact our Customer Experience Team. Please send us a message as soon as possible with your order number, photos and which products are affected. We'll escalate the issue to the carrier and send you a replacement.