Returns & Refunds
- I've received a damaged/ faulty product, what should I do?
- I've lost my returns label, where can I find a new one?
- How do I arrange my return?
- I live in the Channel Islands, can you refund my VAT?
- What is your 90 Day Returns Policy?
- When will I receive my refund?
- How do I cancel my order?
- Postage refunds via PayPal
- How much will it cost to return my products back to you?
- I purchased from a Stockist. Can I return my product to Pai?
- Do I need to send back my free gift and/or samples with my return?
- Can I return a gift?
- Can I return a product that was originally purchased using a Gift Card?
- Are refunds available for Gift Cards?
- Can I return the same product twice?
- Do I need to send back the cloth or sponge with my return?